USPS GROUND SHIPPING

Frequently Asked Questions

Custom and personalized orders

Completion time frame is dependent upon many factors including number of items ordered, custom order linens, number of proofs, response time to questions and proofs, order changes, need by date, for example.

Monitor email for proofs/questions

Delivery for need by dates not guaranteed

Monogram instructions as applicable. No Text

First name initial
Middle name or (second first name) initial
Last name initial
Initials as sewn

SHIPPING INSURANCE FOR THE POST OFFICE

First Class Mail is not insured, therefore, the carrier and seller cannot be held responsible for shipment loss or damage. Separate insurance can be purchased for any order and can be found in the listings or link from an email to the seller.

If a shipment is deemed lost or damaged after delivery, the carrier may fail to reimburse any or all insurance purchased for that shipment without a signature with delivery, in which case the shipment is handed directly to the recipient or representative.

Custom and personalized orders

Because all orders are customized and linens are ordered specifically for each order I do not accept order cancellations. It is sometimes possible to change an order before it is completed.

DELIVERY SIGNATURE MAY BE REQUIRED

With some shipping carriers acceptance signatures may be required with delivery of more expensive orders. This is an added precaution to prevent losses. You can add on the purchase of SIGNATURE WITH DELIVERY from the listings for both the post office and Fedex shipping to any order. The seller is not responsible for losses by the carrier. It is the buyer's responsibility to select the level of security for your shipment.

ORDER OF INITIALS IN A MONOGRAM

Most of the 3 letter monograms for ladies handkerchiefs would be in the order of first, last, middle names. Any example where the center letter is larger than the other two would be in that order. Some smaller font styles can be in the order of first, middle, last name initials for a ladies monogram.

Mens 3 letter monograms can be in the order of first, middle, last names or first, last, middle names.

If you do not complete the personalization box then I do not know which letter represents first, middle, and last names, so that I can put the monogram in the correct order.

ORDER COMPLETION TIME AND SHIPPING TRANSIT TIME

It is the buyer’s responsibility to select the shipping carrier of their choice and shipping class allowing a reasonable time frame for delivery with consideration of the time for processing.

Any estimated ship by date is an automated message and does not apply to any specific order because there is such a wide range of items, quantity and designs which are all hand made and take varying times to complete.

If you have questions about the potential completion time of an order please contact the seller directly by email before you place an order.

The seller is not responsible for damage or losses by the shipping carrier. All items shipped are non breakable and shipped in carrier’s own packaging for Fedex Express and Priority Mail.

SHIPPING CHOICE

It is the responsibility of the buyer to select the shipping of their choice considering any and all factors in addition to need by date, destination, preference, security, and others.

Additional security choices such as insurance and signature with delivery are the responsibility of the buyer and to be paid by the buyer. It is not the responsibility of the seller to suggest or recommend these additional shipping options. The buyer is solely aware of the security measures they deem important or necessary to the shipping address and it is assumed that the buyer has previous experience shipping or receiving shipments.

Once an order is received by the shipper it is no longer within the control or responsibility of the seller.

SHIPPING INSURANCE FOR PRIORITY MAIL AND FEDEX

Priority Mail and Fedex are insured. Separate insurance can be purchased for any order and can be found in the listings or link from an email to the seller.

In addition, signature with delivery can be purchased at the buyers request or automatically with Fedex shipments with $500 value or greater.

Please contact the seller ASAP if your order is not delivered when expected or is damaged so that a claim can be started. If a claim is made, please follow up with the necessary documentation for the claim.
A replacement order may not be shipped with failure to do so.

NO DELIVERY DATE GUARANTEE

The shipping classes offered do not have guaranteed delivery dates with the carriers. The seller does not guarantee a ship by date or a delivery date.

THREAD COLOR

White and light color thread is not as visible as darker colors especially with text.